FREQUENTLY ASKED QUESTIONS

An account must be created so that once your order is placed we can easily access the details of your order and track it thru our system.

Please fill out the credit application below and fax it to 865-524-2652

We accept checks, Visa, Mastercard, and American Express.
 

Once your account is approved you will need to provide a purchase order in writing with good clean art.

You can indicate what date you are looking to receive in hands and if we do not feel that we can meet this date we will contact you. You can also call before you send the order and speak with customer service.

You can call or email to check the status of your order

Yes, but this will delay production time.

Yes, but this will delay production time.

Indicate your old purchase order number on your order.

7 to 10 workind days after art approval and receipt of merchandise.

Turnaround time does not start until the art has been approved and all the merchandise has been received.

No the turnaround time is the time it takes to produce your order and does not include shipping time. You must allow additional time for shipping.

Any order or art questions, art approvals, or delay in merchandise must be handled promptly.

As long as the order has not been produced you can cancel, however if there has been any work done on art, digitizing tapes, film for screens, etc, then there may be additional charges for canceling. It would need to be looked into at time of cancellation.

We accept most anything but prefer vector image (.AI, .EPS, .CDR).

It is best to provide us with a PMS color. (Pantone Matching System)

Please call and discuss your concerns. If it is something that cannot be resolved over the phone we will ask you to return the product with explanation of the problem. We will look it over and see if we need to rerun or if we can fix the problem. You will then be contacted with a resolution.